As soon as your package has been handed over to a forwarding agent, you will receive a shipping confirmation with the tracking number at your stored email address. You can use the link contained in the e-mail to track the shipment or enter the shipment number directly on the homepage of the respective shipping company.
If you place your order by 12 noon on a workday, we will hand it over to the shipping service provider on the same day.
As a rule, you will receive your delivery within 2-3 working days after receipt of your order.
Your parcels are mainly sent climate- neutral with DHL GoGreen , with the aim of reducing all emissions generated in logistics.
We also commission HERMES or Deutsche Post to provide support.
Shipping within Germany is free and even insured from a certain value of goods.
As a rule, you have to reckon with a surcharge of between EUR 5.99 and EUR 12.99.
The exact shipping costs abroad are shown in the shopping cart.
an order
You will receive an order confirmation with the listed items and a notification with the invoice to your stored e-mail address. As soon as your package is shipped, we will send you a shipping confirmation.
This way you are always up to date and know exactly what is currently happening with your order.
Our email may have ended up in your spam folder. Please check this.
If you have already placed your order and still want to change something, please contact us directly.
Before the package is handed over to the forwarding agent, we can certainly help you.
You will be guided through the ordering process, so paying is a breeze. You can choose between common payment methods such as "PayPal" and "amazon pay". In addition, we also offer: "Visa, Mastercard, AMERICAN EXPRESS, Maestro, Sofort, Klarna invoice, eps transfer, Ideal, Bancontact, Shop Pay, Apple Pay, Google Pay"
Yes. Select "Klarna invoice" from the payment options.
product
Unfortunately we do not currently offer this service.
Yes, you have a two-year warranty on every product from the invoice date.
Unfortunately, no. We are currently expanding in the eCommerce area, so we have no retail space.
Absolutely no way. Since leather is a natural product, the leather batches differ slightly from each other. You will therefore always get a unique piece if you order a genuine leather product from us.
return
You can return your item 30 days after receipt.
Please send the item back to us unused and undamaged in protected packaging.
Just contact us and we will help you with the return.
Our products are checked before they are stored and before they are shipped to you so that you are 100% satisfied.
However, should it happen that we have overlooked something, please contact us and we will take care of the repair.
Since we have a very low return rate, we do not want to include the return costs in the product prices and therefore ask you to postage the return yourself.
We have had very good experiences with DHL and therefore recommend DHL ONLINE FRANKING .
It is very important to us that you get your purchase price back as soon as possible.
Your return will be processed and checked immediately upon arrival.
Depending on the payment method you have chosen, you should usually receive the refund after approx. 2-4 working days.
